Contact us

Lost or stolen cards

If your Loaded Everyday card is lost or stolen within New Zealand, call us on 0800 LOADED (562333) and we'll cancel your card immediately.

If you're overseas, call us on +64 (4) 460 5373. Our customer service representatives are available 24 hours a day, 7 days a week to help you.


For any questions about Loaded Everyday, check out our FAQs or email us at

For any account enquiries, please check your account online.